Here are our terms and conditions and we always advise clients to have a read through.
1. BOOKING A HOLIDAY
A holiday booking is made between Bull Invest AG – Chalet Bull and the signatory of your booking confirmation must be 18 years of age (‘you’). All correspondence should be addressed to Chalet Bull, Moosweg 24, 3920 Zermatt.
2. DEPOSITS AND CONFIRMATION
On completion of your booking form, we will send you confirmation of your booking. The contract then exists between you and Chalet Bull and this contract in all circumstances is governed by these booking conditions.
3. BALANCE PAYMENT
Full payment of the balance as shown on your confirmation invoice is due 12 weeks prior to your arrival. If the payment is not received at this point, we reserve the right to cancel your booking and levy cancellation charges as detailed below.
All alterations must be confirmed in writing and will come into effect on the day they are received by Chalet Bull.
Chalet Bull shall not be liable for any refund should we or you be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, pandamics, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action, government travel restrictions due to health reasons and similar events beyond our control.
6. CANCELLATION POLICY
Should you wish to cancel your booking for whatever reason, this should also be made in writing and will come into effect on the day Chalet Bull receives the written notification.
NORMAL CANCELLATION POLICY
Prior to 10 weeks before your arrival any deposit shall be payed back 100%.
Within 6 weeks of arrival 50% of the booking shall be due and payable to Chalet Bull Zermatt.
After 4 weeks prior to your arrival, there will be no refund
CORONA CANCELLATION POLICY ADJUSTMENTS
Prior to 4 weeks before your arrival any deposit shall be payed back 100%.
Within 3 weeks of arrival 50% of the booking shall be due and payable to Chalet Bull Zermatt
Less then 3 weeks of arrival no refund after cancellation
7. YOUR RESPONSIBILITIES
It is your responsibility to ensure that you and all members of your group have adequate medical and travel insurance and also any visas required for entry to Switzerland and Italy.
Please provide us with any allergies suffered by you or members of your group.
No smoking is permitted inside the Chalet Bull property. No pets are allowed inside Chalet Bull. No noise that can be in incionvenience to other guests are allowed and we need to follow Zermatt rules and regulations about music and laud voices after 10pm in the evening.
You will be responsible for all losses and/or damage arising from any act or default on your part or the part of any member of your party. Chalet Bull reserves the right to terminate your holiday if , your, or a member of your group’s behaviour as being antisocial and unacceptable. In this instance you shall have no right to a refund for your holiday or any expenses incurred due to the termination of your vacation.
Included in this contract is your guarantee of payment for chargeable services requested by any of your guests, before, during or after your holiday.
You accept that you ski and enjoy other winter sports at your own risk within the restrictions imposed by the resort or other authorities. We are not responsible for your actions and these restrictions.
It is the condition of every booking that each member of your party is covered by personal holiday insurance, and that the policy covers you adequately for winter sports, third party risks and costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your
Any resort taxi transfers offered or organised by Chalet Bull during your stay is accepted at your own risk.
10. SECURITY DEPOSIT
Guests will be asked to provide a security deposit several days prior to arrival in resort. An amount is blocked, but not charged, and this is then released on departure once all outstanding bills have been paid.
Headings within these booking conditions are for reference purposes only and all images are intended to give a general impression only.
These Chalet Bull standard terms and conditions shall apply to all Chalet Bull bookings unless otherwise expressly agreed for in writing with Chalet Bull.